Frequently Asked Questions

Everything you need to know about shopping with To The Stars*

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-7 business days, while international orders can take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my package?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase; after that, we may be unable to stop the shipment.